There is going to be an important change in the rules in the telecom sector from October 1, due to which it will be easier for the customers to know which mobile service—2G, 3G, 4G or 5G—is available in their area. Under the new rules, all telecom companies will have to mandatorily display this information on their websites, so that customers can choose the right service as per their needs.
Many times the same company operates in a city. If it can provide 5G service, then in a small city it would be providing only 2G service. Telecom companies will now compulsorily give information about many standards related to the quality of their service on their website. Currently, no such information was given publicly by the telecom companies.
These changes will take place from October 1
From October 1, the communication Only messages with secure URL and OTP link can be sent. Apart from this, TRAI has ordered to transfer all telemarketing calls starting from 140 series to the Digital Ledger platform by September 30, so that their monitoring can be simplified.
Let us tell you that, these new The rules will prove to be important for the customers, as it will make it easier for them to know which service is available in their area and which company has the better service quality. This will not only provide correct information to the customers, but will also give the telecom companies an opportunity to improve their networks and become more responsive to the customers.
Instructions to improve online services /p>
TRAI has asked all telecom companies to improve their online services. Under this directive, the Mobile Telephone Services Rules 2009, Wireless Data Quality Rules 2012, and Broadband Services Rules 2006 have been brought together. This new rule will be effective from October 1.
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