If you are asked whether you pay your own bill in the name of electricity bill? Then you will say that we check it every month. If people’s electricity bill is even a little higher, then they investigate and go to the electricity company. But is it possible that a person has been paying his neighbor’s bill for 18 years and he did not even know about it? Yes, this happened in a city of America and the funny thing is that all this happened due to the company’s mistake.
Ken Wilson, a PG&E customer in Vacaville, California, noticed his electricity bills were increasing, so he started taking measures to reduce electricity usage. But this did not reduce his bills. He decided to get to the bottom of the matter.
After buying a device to track his electricity consumption, Wilson discovered that his meter was still running even when his breaker was off. Wilson said he contacted PG&E about the issue and they sent a representative to his apartment to check his meter, who made it clear that something was indeed wrong.
In this case, the company accepted its mistake and also apologized to the customer. (Photo: Instagram)
The utility company said in a statement that Wilson had been paying the electric bill for the apartment next to his “possibly since 2009,” three years after he moved in. “Our initial investigation determined that the customer’s apartment meter number may have been billed to another apartment since 2009,” a PG&E spokesperson said.
It was a shocking thing for Wilson. But the good thing was that the company admitted its mistake in the whole matter. The statement said that PG&E accepted the mistake and said that the company is “committed to rectifying the situation with the customer”. Wilson also apologized to him for the inconvenience caused. After this, the company urged other customers to verify their meter numbers to avoid similar problems.
FIRST PUBLISHED : September 21, 2024, 11:15 IST
