Government Public Grievance System: Earlier, complaints filed on the government’s official complaint portal used to take a maximum of 30 days to be resolved. But now the Prime Minister Narendra Modi has reduced this time to 21 days. Earlier it used to take 60 days to resolve the complaints lodged on the Centralized Public Grievance Redressal and Monitoring System.
Which was reduced to 45 days in the year 2020. So in the year 2022, it was reduced from 45 days to 30 days. But now the complaint settlement time period has been further reduced to 21 days. Let us tell you the rules related to this.
Now the complaint will be resolved in 21 days
The Modi government has taken a big step to resolve public grievances. The government receives more than 30 lakh complaints annually on the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) portal. These complaints are related to different departments.
Till the year 2022, the departments used to have 30 days to resolve these complaints. But now this time limit has been reduced to 21 days. This will now benefit crores of citizens of India. The government has shared information related to this with all the concerned departments and their secretaries.
At present, it is taking 13 days for settlement
So far this year, all complaints are being settled by the Center within 13 days. July 2024 was the 25th consecutive month in which the Central Secretariat set a record of settling more than 1 lakh complaints per month. Due to this, the old pending cases have reduced significantly. According to the data given by the government, now the number of these cases has come down to 66066, out of which 69% of the cases are pending for less than 30 days.
Departments’ excuses will not work
The central government will now resolve all complaints according to the ‘holistic approach of the government’. Because of this, no department will be able to close the complaint saying that it is not related to this ministry, this department and this office. If the complaint filed is not related to that department, then it will be the responsibility of that department to send it to the right department.
The officer himself will talk to the complainant
If the relevant documents are not available regarding a complaint, then the complaint cannot be closed. In such a situation, the officials will have to talk to some complainants and ask them to provide the relevant documents.
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