Company Complaint For Denying Product Return: Today’s era is the era of internet. Almost all work can be done at home using the internet. Earlier, when people had to buy something, they had to go to the market for it. But now many commerce companies have come into the market for this. You can order anything from home using the internet. Apart from this, now many companies also deliver their products online.
Many times there are defects in the product. So many times the packaging of the product is bad. So sometimes you don’t like its quality. In such situations, people submit return requests. After this the product is taken back and the refund is processed. But many times companies refuse to return the order. In such a situation, you can complain here.
First complain to company customer care
Normally when you don’t like many orders. So you put in a request for its return. After this your return request is accepted. After that the delivery boy of the company or the delivery boy of the third party courier company comes to collect your product return. Your product is returned. You get a refund.
But sometimes the company does not accept your return. In such a situation, you can call the customer care of the company and talk to them about this. You can ask them why your order is not being returned. You can also talk to the customer care senior level officer. If the matter is not resolved there then you can complain to the company.
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Complain about the company in consumer forum
If the company is not accepting your return. Then you can complain about the company in the consumer forum. For this, you can register your complaint on Consumer Forum’s helpline number 1800-11-4000 or 1915. Along with this, you can also register your complaint by visiting the official website of National Consumer Forum https://consumerhelpline.gov.in/public/. Here you have to upload documents related to the complaint.
After filing the complaint, you are given a tracking number. Through which you can track your complaint. In this you will be asked for various types of information, after which you will also get a complaint number. If your complaint is found true then strict action can be taken against the company and the consumer court can also impose heavy fine.
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