In this age of internet, most of the people like to order everything online. But many times it happens that we get something else in place of what we order. In such a situation, customers get upset. Recently, a women’s rights activist had ordered goods worth Rs 30,000 online, but when the order reached home, she was stunned. Because only napkins were found in his order box. Today we will tell you where you can complain if something like this happens.
What is the matter?
According to the information, Uttar Pradesh A case of fraud on the online shopping platform Amazon has come to light with Dr. Vandana Mishra, the Deputy Collector posted in Sambhal district. Vandana Mishra claims that she had ordered medical equipment by paying Rs 30,000 online, but instead a packet of napkins was found inside the box. Angered by the fraud of Amazon company, the Deputy Collector has now said that he will go to the consumer court and lodge an FIR to take action against the company. Vandana Mishra told the media that she had ordered Racemate and CPAP. . But Amazon delivered us napkins instead of CPAP and this order was worth Rs 30 thousand. But inside that box a napkin worth less than Rs 100 was found. He said that this incident makes it clear that many frauds happen even to common people.
How to complain about online fraud
Companies like Amazon and Flipkart give refund on delivery of wrong goods. However, the policies of all companies are different. Like Amazon has set some criteria for delivery of wrong goods. For this, one has to go to the Returns Support Center page to return the wrong delivery of goods. In this you will have to give the details, after which the refund process starts.
Complaint in Consumer Forum
Let us tell you that if any company does wrong If refund is not given on delivery of goods, then you can take help of Consumer Protection Act 2019. Under this, you can file a complaint against the company in the Consumer Forum. Cases are registered on district, state and national level basis.
First of all, you have to send a legal notice to the seller demanding a refund for the delivery of wrong goods. If response is not received within 30 days, you can file a complaint with the Consumer Disputes Redressal Forum/Commission as soon as possible. You can also lodge a complaint online by visiting the Integrated Grievance Redress Mechanism portal of the Department of Consumer Affairs.
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